Pathetic company

I logged the de/reinstallation online. 24 hours later...no one called me back. I called in and logged it directly with Cartrack...24 hours later no call or message for the de/reinstallation. When I called back, I was that nothing had been scheduled. After being put fro. One person to another I was told about my account being in bad status so I have to pay full price for the deinstallation. Bad status but they are debiting me. When I go through to accounts they advise my account is not in bad status. Eventually I am then told my deinstallaiton will be schedule 6 days after that follow up call made by me. 6 days because a technician will be in that area. When I advise that if the car is sold I cannot be held responsible I am told I will have to pay for another unit. But they are scheduling the deinstallation according to a technician in the area as opposed to scheduling someone to go out. The call centre agents are rude and arrogant. They do not allow anyone to speak to the team leaders. They pretend to transfer the call and then I sat for over 10 mins waiting and no answer. This happened twice. Today I am still waiting for the deinstallation.

Pathetic service.