Pathetic Client Service

This is pathetic client service.

My vehicle was ****** 4:00 the morning and I only noticed it 6:40 when I got up. I immediately went to check on my cartrack app and it was still indicating my vehicle was parked where it was ******.

I immediately called their emergency number and then they said yes they can see the last gps pin went into Soweto. They lost the gps signal about 3 hours later and notified me that they will keep searching visually in the area. The next morning they told me sorry the signal is gone and they can't find my vehicle, they will call me if they find something.

A few days later I still haven't heard anything from them and then asked them how does the Limited Recovery Warranty work (which I was paying for extra). Then quickly I got a simple response stating that I do not qualify for the benefit because I did not test my unit every 3 months, which was never communicated to me at the start of my contract with them, they only told me it is important that my unit is working properly. Only now it gets pointed out in the contract Terms and Conditions.

My car watch alert was triggered in the last 3 months which is a clear indication that the unit was responsive, and my gps location points out that my vehicle was parked where it was ******, which indicates clearly that the gps unit was working perfectly at the time my vehicle was ******.

I called the client services and requested them if they could please explain to me what needs to be established when testing a unit and to also provide me a formal report of every car watch alert triggered by my device, whereby they refused to do so. The consultant did explain to me that the unit is tested by the control room to see if the unit is responsive and to confirm with the client if the gps location is accurate. I have evidence that both were working perfectly at the time my vehicle was ******.

It is pathetic to think that we need to pay someone for a service and then they just give you the cold shoulder.