MM
Mmabatho M

1 reviews | Active since Jul 2011

15 Feb 2022, 07:48

PATHETIC CALL CENTRE STAFF, NI MANAGEMENT ACCOUNTABILITY AND USELESS RESPONSE ROOM

It's been over a year since I was with cartrack, I have not joy ever since, this is the 2nd unit I had in a space of 6 months, they are too quick to call you when the acc is not paid but they have the most pathetic service I've ever encountered

Call Centre staff, the most useless bunch one can ever deal with, the response unit has the guts to tell me that the unit is sending false alarms but never do anything despite numerous calls with my OWN airtime that is not reimbursed, their management, supervisor, manager NO ACCOUNTABILITY AT ALL. This morning I had the most rude consultant that called me again wanting my money and when I asked if she's a supervisor or manager, she said not she even went to say "the supervisor won't call you, let me tell you that" her name is Boitumelo she called me at 07:11am this morning 15 February 2022, I got agitated and yes I did swear at her nasty bahavior.

It's either management resolves my concerns or cartracj should come rip this **** of a device out of my ****** car.

I can't be having the same issue since October 2021 almost 4 months, no call from management or at least some ****en help, sies Maan. Le re buisa thata Maan

0
Replies (1)
Cartrack
Cartrack's reply15 Feb 2022, 10:12
Official
 
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified. 

Kind regards 
The Cartrack Team