PATHETIC & BAD SERVICE FROM CARTRACK: FAULTY TRACKER

I have a tracking device installed in my car from Cartrack. Last week i started experiencing technical issues in the car and i sent it for diagnosis as i was now getting stuck a lot. The car was diagnosed and i was told that there are technical issues with the tracker and those issues are the ones now making my car to experience issues. I called Cartrack and i was told that they will schedule a technician to come out and i should be contacted by today. After realising that no one is still not calling, i had to end up calling them and i have spoken to about 4 different agents asking for assistance and no one is helping. I asked to escalate the issue and they are saying their superiors are not available and they do not want to provide details on how to escalate my issue.

Everyday now from last week i have to keep calling my insurance for Roadside assistance and now they said i will now have to start paying from my pocket for the roadside assistance costs as i have reached my thresholds.

I call for roadside assistance for up to 3 times daily.

I was also told that this tracker it comes with low battery alerts and also alerts when my battery is disconnected. The past few days my battery gets to be disconnected up to 8 times a day but there is no single notification or call from car track, which gives me doubts if this is working or i was sold dreams.

The technician who diagnosed the car mentioned that if this takes long to be resolved, it will end up damaging several components in the car, but cartrack is taking this lightly and not wanting to send a technician out.

This is extremely bad and unprofessional service as they now do not want to come and attend to their tracker when its busy messing up my car.

PATHETIC SERVICE

Can someone get this issue resolved.