Pathetic after-market service

I received 5 calls a day from sales to close the deal. After a faulty installation done over a month ago, I have been promised on more than 7 occasions that the issue would be escalated and that a repair would be scheduled. Still nothing. Don't waste your time with this company who try to bamboozle you into a contract and don't give a damn about you once you've signed up and start paying.