Pathetic

All I receive is these automated nonsense:
Ticket#*** numbers, upon ticket numbers upon ticket numbers and no resolution.

Formal Demand for Written Response and Billing Clarification Dear Ms. April, I refer to my email of 23 September 2025, to which no written response has yet been received. Your continued failure to address this matter is both unreasonable and unacceptable. Despite longstanding disputes over overbilling and pending refunds for vehicles that have been deregistered or sold, I have again been charged the full invoice amount of R1 975.50. In addition, an unexplained charge of R4 350.00 has now been debited, without any accompanying invoice, contractual basis, or justification. This conduct constitutes not only a breach of contract but may also amount to ******** billing practices and a contravention of applicable South African consumer protection and financial legislation. The pattern of overcharging, unexplained debits, and the absence of accountability reflects a disregard for statutory obligations and basic principles of fairness. Accordingly, I place on record that unless a full written explanation and rectification are received within 7 (seven) calendar days, I will proceed with formal legal recourse, including but not limited to:

1. Lodging a complaint with the Consumer Goods and Services Ombud and the National Consumer Commission;
2. Referring the matter to the Financial Sector Conduct Authority; and
3. Instituting proceedings in the appropriate court to recover all amounts overcharged, together with interest and costs.

I trust that Cartrack’s Board of Directors will ensure compliance with the law and take immediate corrective action.

***
Before sending letters of demand!
Can Cartrack perhaps resolve my query and stop *****ing my money.

It's very simple
Provide penalty fees for:
KN53WGGP;
NP5111
KV24CHGP;

and reverse the billing from June to date.

I note with disgust that this matter has still not been resolved, dispite being escalated to the office of the CEO.

Subject: Urgent Demand for Resolution of Unauthorized Billing and Service Cancellation - Account EMAN00014

Dear Cartrack Customer Service Team,

I am writing to express my profound dissatisfaction and confusion regarding your recent email, which refers to the resolution of my query. This claim is perplexing, as Cartrack continues to bill me for services that I explicitly canceled on 09 September 2025.

I have repeatedly and unequivocally stated that I do not want, nor do I wish to receive, any services whatsoever from Cartrack. The level of service I have experienced has been nothing short of shocking and, frankly, traumatic. Despite extensive correspondence—now amounting to hundreds of pages on file—I remain subjected to an egregious lack of customer service. Furthermore, the unauthorized debiting of my bank account constitutes *****, as no valid mandate was provided for such actions.

I demand an immediate cessation of all billing, a full refund of any unauthorized charges debited since the cancellation date, and confirmation in writing that my account has been permanently closed with no further obligations. Should this matter not be resolved within, 7 business days], I will escalate it to the relevant regulatory authorities, including the National Consumer Commission, and pursue legal remedies as necessary.

Provide a detailed WRITTEN response addressing these issues without delay.
I will NOT enter into any TELEPHONIC discussions in this regard, to maintain the paper trail of the ***** case to opened with SAPS.

Yours sincerely,




List of Offenses Committed
Based on the details provided in your query, the following offenses appear to have been committed by Cartrack. Note that this is not legal advice, and you should consult a qualified attorney or consumer protection body for personalized guidance:

1. Unauthorized Debiting of Bank Account: Debiting funds without a valid mandate or authorization, which constitutes *****ulent activity and a breach of banking regulations.

2. Continued Billing After Cancellation: Persisting with charges for services explicitly canceled, indicating failure to process the cancellation request properly and potentially engaging in unfair billing practices.

3. Poor Customer Service and Unresolved Complaints:
Ignoring or inadequately addressing repeated complaints, leading to prolonged distress and inefficiency, which amounts to negligent or substandard service delivery.

4. *****ulent Misrepresentation:
Claiming query resolution in communications while continuing to bill, which could be seen as deceptive conduct intended to mislead the consumer.

5. Causing Emotional Distress:
Providing services described as "traumatic," potentially leading to claims of harassment or undue hardship through persistent unwanted contact and billing.

Legislation and Consumer Protection Rights Violated

The actions described likely violate several South African laws and consumer rights, primarily under the Consumer Protection Act (CPA) No. 68 of 2008, as well as other related statutes.

Key violations, substantiated by relevant legal frameworks (sourced from official South African government and consumer protection resources):

1. Consumer Protection Act (CPA) No. 68 of 2008:

Right to Fair and Responsible Marketing (Section 29). Violated by continuing to bill and communicate after explicit cancellation, which could be seen as aggressive or persistent marketing.


Right to Cancel Agreements (Section 14):

For fixed-term agreements, consumers have the right to cancel with notice, and suppliers must cease services and billing. Continued charges post-cancellation breach this.

Right to Fair, Just, and Reasonable Terms and Conditions (Section 48):

Unauthorized debits and failure to honor cancellation are unfair and unreasonable.


Right to Quality Service (Section 54):

The "shocking" and "traumatic" service experience violates the right to services performed in a timely, skilled, and safe manner without causing harm.


Prohibition on Unconscionable Conduct (Section 40):

Persistent billing and poor resolution of complaints could be deemed unconscionable, especially if it causes undue distress.


Right to Redress (Sections 69-70):


Failure to resolve complaints adequately denies the consumer's right to seek refunds, cancellations, or compensation through internal processes or tribunals.

2. National Credit Act (NCA) No. 34 of 2005 (if the service involved credit or debit orders):

Unauthorized Debit Orders (Section 124): Debiting without a valid authorization is prohibited, and such actions can be reversed with penalties for the creditor.

Reckless Credit or Over-Indebtedness:

If billing leads to financial strain, it may violate protections against exploitative practices.

3. Electronic Communications and Transactions Act (ECTA) No. 25 of 2002:

Electronic Mandates and Agreements (Sections 13-17):

Any electronic authorization for debits must be valid and verifiable. Unauthorized electronic debits violate requirements for consent and could be considered invalid transactions.

4. Protection of Personal Information Act (POPIA) No. 4 of 2013:

******** Processing of Personal Data (Sections 11 and 13):
Continued use of personal and banking information for billing after cancellation without consent breaches data protection principles, potentially leading to unauthorized data processing.

5. Common Law Offenses:
*****:
The unauthorized debiting of funds with intent to deceive or without right constitutes common law *****, which is a ******** offense under South African law.

Breach of Contract:
Failure to honor the cancellation terms violates the contractual agreement between the consumer and the service provider.

A complaint with the National Consumer Commission (NCC) and the Consumer Goods and Services Ombud (CGSO).

The *****, will be report to my bank for reversal under the Authenticated Collections (AC) system and to the South African Police Service (SAPS).

Regards