Panic button system

Its been over a week where they said they going to contact me still nothing all they want is to deduct every month money off your account further than that if you need help or have issues then they not interested or take so long to get back to you i had another situation where i had to use my panic button but nothing works if it carries on like this then im cancelling everything and going to a better company its not right i have a 5year old daughter thats every day in the car with me these things need to work