Panic Button not working!

On 30th August I pressed the red panic button for my vehicle at 16h42. to date no one has called me back. Yesterday at 16h32 i pressed the panic button again. and yet again no response! This is supposed to be a state of the art Early Warning system.. how will you be warned if my car is ****** if you cant even respond to the panic button alert?? Please contact me urgently. to either replace or refund me my money. I am paying for a service however you are not providing me with any service. I want a senior manager to contact me not a a consultant, The reason I moved from Altech Netstar was due to their **** service. Did i make the wrong choice choosing Cat Track??