Painfully Poor Customer Service Support

The service and support from CARTRACK has degraded to non-existence. I have been struggling to do a deinstall and reinstall from one vehicle to another for two months now. Technicians come to site but then they leave because job cards dont match job scope. Customer service and scheduling are not taking notes and never manage customer expectations. Money deducted for the service yet nothing was done. I requested to be released from their contracts because they are really not willing to provide adequate support.

I spent the whole day today(23/12) speaking to various people at Cartrack but it seems the scheduling department is just useless and clueless. I have been calling and talking to below people who promised to call me and arrange for work to be done as requested but nothing came of it. I would now like to have all my 5 vehicle contracts cancelled as Cartrack cannot provide a service nor support. Mohammed, Social Media - CarTrack Clementine, Lindokuhle - CarTrack Nicolette, Jacob, Tiamara, Karabo, Anele, Lesego Mokoena, Ayanda, Thendo - No Team Leads available everytime I called