PAID A FULL YEAR FOR A TRACKING DEVICE THAT WAS NEVER ACTIVED ,TRACKER IS A *******

Tracker installed April 2024. Received call once in July about my starter having issues. 2025 June I call to locate the vehicle, three different times they could not pick up a signal. TRACKING DEVICE WAS NEVERY ACTIVE SINCE INSTALLATION DATE. Yet the debit order is going off on time. How do you put the responsibility of checking the tracking device on the customer and then still require a cancellation fee for a service you never provided.