Paid 2 times in 1 month

We are so displeased at the payment system of car track. So we received a whatsapp message from car track on the 4th Dec 2024 stating that our debit order of 469ZAR did not go through, in the whatsapp message, there was an option to pay now and we did and made the payment via our debit card on the same day.

Surprisingly, we still kept getting the same whatsapp message everyday saying we havent paid, we rep**** the whatsapp message with proof of payment and the response from cartrack is that they will update once they recieve the payment, I mean we paid with card and should be updated immediately.

Yesterday, Dec 13th after paying 469 on the 4th of dec, Cartrack debited our account again for the same amount meaning we paid 2 times in a month.

We are really disappointed in them for this and we hope it is rectified ASAP