DM
DAVID M

1 reviews | Active since Aug 2015

18 May 2021, 20:43

OVERCHARGED WITHOUT ANY PROPER EXPLANATION

I'm so disappointed with Cartrack, i have been with this company for almost 14 years. So on the 13th May 2021 a new device was installed since the old one's term has expired. So Cartrack decided to deduct my account for pro rata which they say it's from the 13-31st May 2021 and they deducted my account again which they say it's for the month of June 2021. When i phoned their accounts dept today, i was told that my next debit order will be on the 15th June 2021. So i asked them, why is my account not deducted on the 1st July 2021 since the amount that was deducted already covers the whole month of June? Actually i have been overcharged by this pathetic company, i told the lady from their accounts dept that if my account can be debited on the 15th June, i would reverse the money and cancel my subscription.

0
Replies (2)
Cartrack
Cartrack's reply19 May 2021, 09:23
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 
DM
DAVID M's update20 May 2021, 11:45
Reviewer Update
Hi. Yesterday i received an email from someone called Lawrence, he did not give much explanation in that email. I rep**** to the same email seeking an explanation of the R149 that was deducted from my account, because if that amount it's for June, then my next debit order should be on the 1st July 2021, otherwise if my account is deducted on the 15th June, m going to reverse it and cancel the subscription with Cartrack.