1 reviews | Active since Aug 2014
Overcharged and **********
I have had the most horrible experience with this company. My monthly amount is supposed to be R185.90 however a debit order was processed of R360. I phoned in 5 times, 3 times I was told it would be escalated, twice I was told that they don't know what that amount is for and I must ignore any correspondence until someone gets back to me to explain why the amount has now all of a sudden doubled. I then received a email with a letter of demand staying that I am in breach of the contract (keep in mind, the customer care agent told me to ignore these messages). This breach was received after 1 week of reversing the overcharge. I finally received a email back to say this is for a lifetime maintenance, I rep**** asking for clarity and a explanation of what this is, where I agreed to this and how they can debit an account without receiving authorization, needless to say, no reply received. I ended up making payment on Friday and sending the POP without even knowing what it is that I am paying for just to discover that I am still receiving emails and messages to say thay payment was not made. This is the worst customer service experience I have ever had.
It seems like this is a generic reply that you put on for all your complaints.
Kindly advise if details will be supp**** as to what the lifetime maintenance is for, why there was no communication regarding this and how a debit can just be deducted without authorization.
How can 2 different staff members at the entity not know what this charge is for and also be shocked at why this was app**** to the account.
It is unacceptable that we as consumers must just roll over and pay for something that we did not authorize and then still reply a generic reply such as this.
Would you prefer a cancellation rather than improving your services? I am happy to move on to another service provider if this is in fact the case.
It seems like this is a generic reply that you put on for all your complaints.
Kindly advise if details will be supp**** as to what the lifetime maintenance is for, why there was no communication regarding this and how a debit can just be deducted without authorization.
How can 2 different staff members at the entity not know what this charge is for and also be shocked at why this was app**** to the account.
It is unacceptable that we as consumers must just roll over and pay for something that we did not authorize and then still reply a generic reply such as this.
Would you prefer a cancellation rather than improving your services? I am happy to move on to another service provider if this is in fact the case.