OUTSTANDING SETTLEMENT BY CAR TRACK RECOVERY AND WARRANTY

On about 28-29 April 2025 myself and my neighbor with a child which is 1 year 9months were hijacked, kidnapped and ****** by 6 armed men. This are the events how they unfolded. Monday.28 April at about 21:30 in Benoni I was hijacked, during the hijacking I was taken to a bush, however as my car was insured with Car Track devise and my next of Kin registered as my sister on my profile indicated that she had a missed call from CAR TRACK around that time. (*Car Track Is Aware) The ******s took us to this Bush and the ******s called one of their team regarding the removal of the devise and he confirmed he will remove it (*It was removed) and that was the time Car Track Control Room could have saved us by dispatching security as I understand that Car Track control room did call my sister but she did not answer as she was already asleep and not well health wise, so Car Track after not finding my sister (What do you do if you pick upon unfami**** movement and you are unable to talk to driver and next of kin? Answer pls) these are clear events that Car Track control room did pick up the devise unfami**** movement and instead of doing their Quality Assurance they ignored that. So after being released by ******s who cleaned my bank accounts empty, they decided to release us on Tuesday 29 April 2025 and then after getting help at a garage I was able to call Car Track to report the incident, only then the control room sent security to where they were picking up the signal of the devise and unfortunately only to find the car gone but only their devise remaining. It will be appreciated if the Car Track Control Rom, Recovery and Warranty settle my car' that is still not recovered as per their adverti*****t that says and I quote "Car Track will pay you up to R150 000. if your car is not recovered when ******" no terms and conditions whatsoever. To date it almost 4 months since my car has not been recovered when you call car Track you are taken from one office to another, and the Recovery and Warranty Administrators don't talk on phones only e-mails, and that is not customer care. Car Track Control room will only say we have sent the Recovery and Warranty an email regarding this car matter and they are to revert back to you, instead of CarTrack Management taking this up they add you on their back and forth emails and I do not understand why can't they attend to this professionally if they made an error just acknowledge and do what is right instead of finger pointing. I am currently inconvenienced and still dealing with the trauma, yet they are playing hide and sick with our life's. I could have died but God decided the other way now I need justice for my suffering as I paid my monthly premium without fail so please Car Track this is the 5th Complain I am sending to hello Peter, and you are hiding come out and face your business weakness. Not sure what what message they are saying by remaining mute, I need to be reimbursed as my car was ****** and has not been recovered as your T&C don't even mention such critical information...this is so frustrating I need answers. SAPS is dealing with their part and car track went AWOL