Outstanding Payment For Non Recovery Car Not Honoured

I was hijacked on 28 -29 April 2025 and had Car Track devise installed based on the noise they make that they are the best in the industry, and should they not recover your car they guarantee compensation of R150 000.00. I bought my car in January 2025. During my ordeal car track is on record calling my no. and not getting through and calling my next of kin and still not finding them of which the devise was reporting unusual activity and would assume they dispatch security instead they did nothing until I called them after being release by the armed hijackers who cleaned my bank accounts and left us in a bush around Brakpan. Upon getting assistance I managed to call Car Track Call Centre on 29 April in the morning, of which that was the only time they went to look for the car and found the devise taken out of the car and the car gone, and they said from their control room they will look for the car. No one ever updated me except emails I was receiving daily with noting tangible except to say they haven't recovered my car. After all Car Track also promises its client it will provide emotional support should you face unforseen circumstances such as Therapy or accommodation if in a different location etc. I am still waiting its 31 May 2025 nothing from the company Head Office has come through.

Instead, I saw a debit order of car track on my account on 27 May 2025, and I immediately reversed it, guess what e-mails and threatening calls coming demanding their money for a car that has been hijacked and not yet recovered, a devise that is in their possession ...please Car Track indulge me on something I dont know...

I have written to their Recovery and Warranty Department gues what, now that its time to leave up to your promises that unit says the car devise was due for inspection on 22 April 2025 therefore they cannot compensate me...Hell no where did you remind me about this visit as I get calls almost 3 times a week from their sales department selling upgraded packages etc. but when the core business matter arise everyone goes AWOL, and it seems the system is not integrated based on the calls made and conversation had with those individuals, Car Track honor your obligations and stop hiding behind the Terms and Conditions you clearly know that don't hold water