SS
Sonia S

1 reviews | Active since Feb 2016

09 May 2018, 12:44

Outstanding money

Good Day

I spoke to a lady on 10-April regarding this, and she listened to the calls where I provided the correct banking details but the consultant captured it incorrectly. I required a copy of the recording and a mail confirming that the mistake was not on my side. Up to now I haven’t received any information.

Secondly, I understood from the telephone call that I’m liable for the premiums from next month (or April) because the dealer only covered for the first year, up to now I haven’t received any clear conformation on that either.

Please can someone advise the way going forward, before I end up owing cartrack more money that I’m not aware of.

I tired mailing as well but the mail came back, mail address used **********

Please contact me on ********** 163

0
Replies (2)
Cartrack
Cartrack's reply09 May 2018, 13:25
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards
The Cartrack Team

Best regards,

SS
Sonia S's update21 May 2018, 14:27
Reviewer Update
Please note 12 day's passed and still no communication. Only the automatic reply that a person get with each complaint