MM
Maryna M

1 reviews | Active since May 2018

06 Jun 2025, 08:05

Ongoing Unresolved Issues with Cartrack – Poor Service and Unjust Charges

I have been experiencing continuous issues with Cartrack that remain unresolved. Here’s the situation: • Unit Removal Delay: It took over two months just to have the tracking unit de-installed. • No Reinstallation: Despite making appointments, Cartrack failed to reinstall the unit. Appointments were either missed or not attended to at all. • Unjust Billing: I am still being billed for a service I cannot use because I don’t even have the tracking unit installed. • Slow Response Times: Every email takes 48 hours or more to receive a reply, if at all. • Cancellation Difficulties: I’m being asked to pay to cancel a contract, but I’m being charged for a service I’ve had no ac…

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Replies (1)
Cartrack
Cartrack's reply06 Jun 2025, 09:29
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team