Ongoing Refund Delays, Unauthorized Charges & Extremely Poor Service

I am extremely disappointed with Cartrack’s service and handling of my account, particularly regarding a refund that has still not been processed.

A refund was confirmed and promised to me, with clear timelines given. Despite waiting well beyond the stated period, the refund has still not reflected. What makes this situation far worse is that during this time, my account was debited again, even though no further debit was expected or authorized.

As a direct result of Cartrack’s failure to process the refund on time and their incorrect billing, I have incurred unnecessary bank charges, been charged for funds that were never received, and have been left overdrafted. This is unacceptable and financially damaging.

Customer service has been equally disappointing. I have received vague responses, no urgency, and no accountability. I have had to repeatedly follow up, only to be met with delays and excuses instead of resolution.

Cartrack’s billing practices and customer support have caused me stress, inconvenience, and real financial loss. I would strongly caution anyone considering their services to be aware of how refunds and billing issues are handled once something goes wrong.

I am still awaiting full resolution, including my refund and reversal of incorrect charges.