Ongoing Issue with Trip Records – No Feedback Received

I contacted your call centre regarding an issue with my trip records, where a single trip is incorrectly recorded as multiple short trips lasting only a few seconds.

I was advised that the system was reset, however, the issue persists and has not been resolved.

I subsequently sent an email on 12 March requesting assistance to have this problem fixed. As of today, 28 March 2026, I have received no response or feedback.

This raises serious concerns about the reliability of the tracking service. The primary purpose of such a service is accurate trip tracking, which is currently not being delivered.

Please can this matter be addressed urgently. If the issue cannot be resolved or if there is no intention to assist, kindly confirm so that I can proceed with cancelling my subscription.