Ongoing Failure of Motorcycle Tracking Unit and Service. Remove their unit and Refund me

Good day Cartrack Management,

I am writing to formally lodge a complaint and escalate my ongoing dissatisfaction with both CarTrack’s product and service relating to my motorcycle tracking unit.

As of 16 December 2025, I have discovered that the new unit installed on 9 December 2025 (as part of a repair/maintenance intervention linked to my previous complaints) is already experiencing issues. This is extremely concerning, as it once again leaves me without the security features and service that I am paying for.

If I am not mistaken, during the approximately 1 year and 6 months that I have been a CarTrack client, my motorcycle tracking units (wired units) have consistently had problems. These repeated failures point either to defective products, poor workmanship, or both.

I am deeply concerned about the repeated opening, cutting, and interference with my motorcycle’s wiring. I cannot afford further damage or degradation to my motorcycle. To be clear, CarTrack is the only company that has ever worked on or touched my motorcycle’s wiring, which makes this situation even more unacceptable.

At this point, I believe it is only fair and reasonable that CarTrack does the following:

Remove the CarTrack unit from my motorcycle

Restore and fix all wiring to its original, proper condition

Refund me for the service, as I have never been satisfied since the first unit was installed

I chose to remain patient and continued to place my faith in CarTrack’s service and technicians despite ongoing issues from 2024 until now. Unfortunately, the situation has not improved — it has worsened. I can no longer justify paying for a service that has consistently failed to deliver what was promised.

I request that this matter be treated with urgency and that I receive a formal response from management, outlining how CarTrack intends to resolve this matter fully and fairly.

I look forward to your prompt response.