Ongoing billing issues and unprofessional conduct from your staff.

Good day

I am writing to formally lodge a complaint regarding ongoing billing issues and unprofessional conduct from your staff.

In August 2025, I purchased a new vehicle and subscribed to Cartrack services. I initially took out a policy of R185 and later added an additional service for R38. I have only ever had one account with Cartrack.

Toward the end of December 2025, I was contacted and informed that I allegedly owed R209. I advised the consultant to debit the outstanding amount from my account. On Sunday, 18 January 2026, I received a call from a consultant who stated that I owed R58. When I asked for clarification regarding this amount, the consultant was rude, abruptly ended the call, and subsequently sent me an email containing legal threats.

On Monday morning at approximately 6:00 a.m., I received another call from Cartrack. During this call, I was informed that there had been a billing issue on your side. After questioning the origin of the R58, given that I have only one account, I was told that an additional unit had been installed but was never invoiced, and that this error was only discovered during a recent account review. Unfortunately, the call was disconnected before any resolution or payment arrangement could be made.

Later today, at approximately 7:45 a.m., I received another call from a male consultant who spoke to me in a manner that imp**** this issue was my fault. I find this unacceptable. I am being harassed and threatened over R58, despite the fact that the billing error originated from Cartrack. Furthermore, I do not understand why I am being billed separately when I only have one account with your company.

Being contacted repeatedly in the early hours of the morning, including on a Sunday, and being subjected to legal threats over such a small amount is unreasonable and distressing. This experience has left me extremely uncomfortable and dissatisfied with your service.

As a result of how this matter has been handled and the manner in which I have been treated, I no longer wish to continue with this contract. I request confirmation of the cancellation process and a written resolution of this matter.

I trust this complaint will be taken seriously and addressed promptly.