On the 24th September's 2025 I called to cartrack and engaged with Ofentse from fleet

On the 24th September's 2025 I called to cartrack and engaged with Ofentse from fleet.My request was to add a tracking unit on a recently purchased truck on my profile. I was notified that the truck is fitted with an active unit from the previous owner, then I was advised by Ofrntse that we needed to do a change of ownership or install a new unit in my truck,of which that never happened till today.I then called on Thursday 25/09/2025 again only to find out Ofentse was not on duty and spoke Sabelo who promised to give me a call before the end of business and he failed to. I have been a very loyal customer to this company currently running a fleet of 19 vehicles but I am not considered as a valued client. The truck was supposed to start operating on 25/09 but due to this nonsense customer care my truck is still standing. Pls help as I'm frustrated