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janine D

1 reviews | Active since Feb 2019

03 Jan 2023, 10:32

Nyiko shilaluke- head office rose bank consultant EXCELLENT SERVICE

In the current lives that we live we rarely give attention to detail when we are sometimes doing our jobs, you could have just walked in and had to take my call when you walked in or you probably had an influx of calls waiting for you So it is sometimes human error that we do not allow ourselves to give our all

But with you Nyiko that is a completely different story

So attentive so caring and most of all a problem solver !!!!

I called in hopes of canceling my car track due to my financial difficulty but you truly went over and beyond to make sure that I stayed as a customer and you really went out of your way to keep me as what you called a valuable client

Thank you for being so on the ball ,so direct ,so kind hearted especially first thing in the morning and this early

Your service of excellence should set the tone to other consultants who would normally get rid of a client who is paying a mere R240 a month ,but not you ,you treated me as if I was paying millions And I just want to say thank you and God bless you you made my day and I never got to lose out on my car track service

In the day to day lives that we lived anything can happen ,life can be so unpredictable,finances can burden a person and stress can get the better of us but we must always remember to be kind and that's what you've shown today Kindness

God bless you and your family may this year be your best year and I hope that management or your boss truly sees your efforts and the kind of consultant that you are If they are nice enough they must buy you lunch !!!!

Thank you God bless you

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Replies (1)
Cartrack
Cartrack's reply04 Jan 2023, 08:15
Official
Good  day,
 
 Thank you for taking the time to give us feedback on your experience. We appreciate your compliment and will inform Nyiko, management and staff of your review.  
 
 Kind regards,
 The Cartrack Team