Ntombi Thobejane from Cartrack is appalling as well as Cartrack itself

Wow I cannot believe the call I just received from Ntombi Thobejane who’s manager is Donald Mahlangu. She called me from Cartrack on the basis that my account is overdue which was unbelievable to hear because my account was settled in April. I advisee her that the last account I received from the was of R377 and I paid it and sent proof of payment to the attorneys that they had handed me over to that my account was settles and was supposed to be canceled by them. On the 4th of May 2020 an agent of theirs called me and thanked me for making payment and I asked the agent if my account was up to date of which he advised that it should be and that they will call me to confirm same. Ntombi laughed in face not once or twice but a couple of times and even asked her why she was laughing at me because I know what I am talking about, she asked me who sent me my last statement and I told her only for her to laugh again and tell me that it was not their account department and statements come from their account department. I ask you what the code of ethics if someone else was sending me my account of which she confirmed she does not know the people who sent me my account but the accounts department will send me my account. Why are multiple departments handling my private information and why was my statements sent by people other than them, with a new account they sent me it has a breakdown I have no idea where it comes from and as far as I know my account was closed. I am appalled by the way in which this was handled and how Ntombi spoke to me, there’s money in a statement that I owe that I don’t know where it comes from, they have different companies sending out statements to clients. I asked for the call reference of which they advised that they do not have call references of which I asked her is this call recorded. She confirmed that it is but they have no references which is weird to be because if calls are recorded as she confirmed she was supposed to advise me of this that calls are recorded for security and quality purposes of which I do mot believe calls are recorded from how she was laughing at me and when I asked for a reference it was non existent. I want Cartrack to contact me, better yet have their attorneys contact me, I need to also know who has been sending me statements on their behalf and confirm with me why someone(company) else was handling my information other than them in their accounts department. This is disgusting behaviour.