1 reviews | Active since Jun 2016
Notice and professionalism
<p>3 months I have cancelled my insurance who covered cartrack. I don't know if it is cartracks fault or Santam's fault but I have never had a deduction in more than 3 years as it was included with the insurance contract.</p> <p>Now 3 months after my contract has been cancellled Cartract wants me to give 20 days notice and pay the premiums. This is incorrect. The 2 corportes should be sorting this mess out.</p> <p>And why can't your credit controllers give the accurate information out to me when they are talking to me. Come on, be prefessional and give me the correct information. Stop reading off a standard template and work with the customers.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
We have processed your cancellation and no further deductions will be made.
Kind regards,
The Cartrack Team
Thank you for taking the time to raise your concerns and affording us the opportunity to address this issue.
We have processed your cancellation and no further deductions will be made.
Kind regards,
The Cartrack Team
Yes thank you very much for completing the transaction. I just wish that customer service agents would not always work off fact sheets and actually listen to their customers viewpoints and make a decision thereafter, and not just follow the pre compiled fact sheets they read. Those should be guidelines only.
We would not have to go this route if improvements are made, not only to cartrack by all service indusries in SA
Thank you
Yes thank you very much for completing the transaction. I just wish that customer service agents would not always work off fact sheets and actually listen to their customers viewpoints and make a decision thereafter, and not just follow the pre compiled fact sheets they read. Those should be guidelines only.
We would not have to go this route if improvements are made, not only to cartrack by all service indusries in SA
Thank you