Nothing but lies and incompetency

I am a new client and specifically requested that I be fitted with tracking units for my two vehicles on 1 August 2025, as I have joined a new insurance from 1 August 2025.

On Wednesday, 30 July, I arranged for fitment to take place at 7h30 and 12h00 (respectively for both vehicles) on 1 August 2025. On 31 July 2025, I requested that the times be changed to 7h30 and 9h00, where I was informed that they will.only be available after 12h00. I therefore agreed to 14h30 and 15h00 for 1 August 2025.

Yesterday, at 14h00, no one came. I requested that Cartrack call and they said that they scheduled the fitment for 5 August 2025. This was a complete shock. I stressed how important it is that my cars be fitted and it really didn't seem to bother me because teh best they could do was schedule it for today, 2 August.

I said that I need the vehicles from 10h00, and they said they will send someone at 8am. Then this morning at 8h00, no one arrives and when I call in, I am advised that the appointment is scheduled for 10h00, which I specifically said I need my vehicles by 10h00. Right now, no one can explain why the staff are unable to follow a simple instruction and as it stands, my cars will once again not be sorted out.

As someone who just signed up with them, I am very disappointed with this service and am currently looking at netstar and matrix as an option.

I would encourage management to listen to the recordings and really reconsider the performance of their staff.