NS
Nozipho S
1 reviews | Active since Mar 2021
06 Sept 2025, 15:14
Not treated fairly by CarTrack customer service reps
I am struggling with the agents. I made eft payment for 258 on the 4th and sent proof, then I was also debited same amount. And they keep telling me they can't find it and yet I have sent proof. Meaning I paid twice for the same month. I'm suppose to be paying R870 for deinstalling tracker from old car so that it can installed in the new car. I don't have a problem paying the 870 but they need to deduct the other 258 from this 870 then I pay the difference cause I want the tracker to be installed urgently. And now one of the agents tells me my account is in arrears. How? I need this resolved urgently. I keep on reapiting myself to each and every agent. I'm dissapointed
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
06 Sept 2025, 15:16Good day Nozipho Shabangu
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Kind regards
The Cartrack Team
Cartrack's reply06 Sept 2025, 15:16
Official
Good day Nozipho Shabangu
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Kind regards
The Cartrack Team
NS
Nozipho S's updateReviewer Update
06 Sept 2025, 15:17I need this to be resolved urgently as I need tracker installed on the new car and the Insurers are waiting for proof
NS
Nozipho S's update06 Sept 2025, 15:17
Reviewer Update
I need this to be resolved urgently as I need tracker installed on the new car and the Insurers are waiting for proof
Cartrack's replyOfficial
06 Sept 2025, 15:37 We sincerely apologize for any inconvenience caused. Please be assured that the matter is receiving urgent attention and will be resolved as soon as possible.
Cartrack's reply06 Sept 2025, 15:37
Official
We sincerely apologize for any inconvenience caused. Please be assured that the matter is receiving urgent attention and will be resolved as soon as possible.
NS
Nozipho S's updateReviewer Update
10 Sept 2025, 10:48Good day
Yersteday I paid the money for the tracker and requested that we schedule the installation. I was promised that someone will be in touch with me yersteday, nothing happened. I requested the same again today, nothing has happened. My car needs a tracker ASAP. I also told Zandile I'm travelling to KZN, but nothing is happening. I'm trully and honestly disgusted with the service Iv received so far. For the last time, can someone come install tracker in my car ASAP?
Yersteday I paid the money for the tracker and requested that we schedule the installation. I was promised that someone will be in touch with me yersteday, nothing happened. I requested the same again today, nothing has happened. My car needs a tracker ASAP. I also told Zandile I'm travelling to KZN, but nothing is happening. I'm trully and honestly disgusted with the service Iv received so far. For the last time, can someone come install tracker in my car ASAP?
NS
Nozipho S's update10 Sept 2025, 10:48
Reviewer Update
Good day
Yersteday I paid the money for the tracker and requested that we schedule the installation. I was promised that someone will be in touch with me yersteday, nothing happened. I requested the same again today, nothing has happened. My car needs a tracker ASAP. I also told Zandile I'm travelling to KZN, but nothing is happening. I'm trully and honestly disgusted with the service Iv received so far. For the last time, can someone come install tracker in my car ASAP?
Yersteday I paid the money for the tracker and requested that we schedule the installation. I was promised that someone will be in touch with me yersteday, nothing happened. I requested the same again today, nothing has happened. My car needs a tracker ASAP. I also told Zandile I'm travelling to KZN, but nothing is happening. I'm trully and honestly disgusted with the service Iv received so far. For the last time, can someone come install tracker in my car ASAP?