Not sure how Cartrack are still in Business...

I first phoned Cartrack on 17 October to arrange the Deinstallation/Reinstallation of our tracking units. Since that initial call, I have received the worst possible service — in fact, I have received no service at all.

On 18 November, I sent the detailed email below, and despite multiple follow-up calls since then, no one has responded, no action has been taken, and it appears that no one within Cartrack has any sense of urgency or concern for their clients. Every time I call, I am told someone will get back to me, but that never happens.

To make matters worse, I received yet another invoice yesterday, which still lists the old truck that we sold in October. This is despite repeatedly informing Cartrack that the unit was meant to have been deinstalled over a month ago.

It is beyond frustrating dealing with a company that does not respond, does not follow through, and employs staff who appear to be completely unable to manage even the most basic service requests. At this point, I am genuinely unsure how Cartrack is still in business given this level of incompetence and disregard for customers.

Below is the exact email I sent on 18 November, which — to this day — has not received a single response.

Account Number: $#%$#@

Dear Cartrack Team,

I am writing to lodge a formal complaint regarding the unacceptable level of service our company has received, and to request the immediate cancellation of all services linked to our account (@#$$#@#$). We currently have four trucks registered with Cartrack.

Despite numerous phone calls and several emails, your team has failed to respond or take any meaningful action regarding our request for deinstallation and reinstallation of tracking units. This service failure has caused significant operational delays and frustration on our side.

To recap:

On 17 October, I completed and submitted the official Deinstallation/Reinstallation form, which was emailed to kelebogile.ma******.

We purchased a new truck over a month ago, and have been repeatedly requesting that a new tracker be installed. To date, no one has attended to this.

Our old truck was sold over a month ago, yet the tracker has still not been deinstalled or collected.

Despite multiple follow-up calls and emails, we have received no feedback, no scheduling, and no assistance.

This level of service is entirely unacceptable, especially for a company operating in the tracking and fleet management industry, where reliability and responsiveness are critical. The ongoing delays have negatively affected our operations and demonstrate a clear disregard for customer service commitments.

As a result, we have lost confidence in Cartrack’s ability to provide the service we are paying for. We therefore request immediate cancellation of our entire account and all associated services.

Please confirm the cancellation in writing without delay, and advise on any steps required from our side to finalise this process.

We expect acknowledgment and confirmation of this request within 48 hours.

Regards, Trevor