NOT informed

My mom subscribed to car track 2 years ago and had problems right from the beginning. but now is outrageous..<br> In the middle of January she received a phone call on her cell to tell her that her subscription will increase from R179 to R263 as from January. My mom told the person that that is unacceptable that she wants that in writing otherwise she will not change her debit order.<br> That letter NEVER arrived. In last week of January they started harassing my mom on the phone calling 6 to 7 times a day on her cell to tell her she has to pay and that she is owing them now 2 month increase already.<br> Today I spoke first to a lady at the call centre who was friendly but *********** who then put me through to the credit controller (apparently only one ) who does not accept responsibility and just says that's the way they are working and we have to pay.<br> We wont!<br>