Not impressed Cartrack

I am not impressed with the service ,I've been with Cartrack since 2019 and had both my vehicles installed with the cartracks however Cartrack has failed to let me know that my contract has "matured" in February already yet they contimued debiting my account without my consent. I bought a new car and emailed them on the 8th September to receive a response only on the 9th September advising me about the contract maturity. I then responded asking to cancel the contract and it is now the 12th September with no response so I called to query this. The agent then advised that there is a form to cancel and 20 day notice period. Escalated to her manager and the manager will not cancel immediately.So now you will be debiting again off my account!!! I am not impressed and you should alert clients on maturity of their contract! The service is always great when onboarding but after that clearly client service means nothing!!