Not Happy with your Technician/ Consultant

Item: Cartrack
Rating: 3
Author: Mthunzi N

Not Happy with your Technician/ Consultant I haven't received a call from your Technician regarding installation, I do have an appointment for today. My worry is that I'm available now till 3pm and if you decide to after at 2pm, your technician wont be able to install the devices, it will be too late.

I have spoeken to Swaphile one of your Consultant and raised my concerns with him, I'm not available tomorrow or any other day. He has also informed me that you have not allocated me a Technician.

If I don't get a feedback from you in the next hour or so, I will left with no option but to cancel these two installations. and will not recommend your service to another person. By the way, my appointment was booked last week Thursday (10 Oct) already.

Helpful (0)

Replies (3)

Cartrack's replyOfficial

15 Oct 2024, 11:34

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply15 Oct 2024, 11:34

Official

Mthunzi N's updateReviewer Update

16 Oct 2024, 11:18

This Car Track company is unprofessional! I would advise anyone to take their service. they dont get back to you, I called them 3 times yesterday.

I'm really disgusted with them SIES

Mthunzi N's update16 Oct 2024, 11:18

Reviewer Update

This Car Track company is unprofessional! I would advise anyone to take their service. they dont get back to you, I called them 3 times yesterday.

I'm really disgusted with them SIES

Mthunzi N's updateReviewer Update

19 Oct 2024, 11:11

Thank you Daphney from the Scheduling department for your excellent service.

Mthunzi N's update19 Oct 2024, 11:11

Reviewer Update

Thank you Daphney from the Scheduling department for your excellent service.