Not happy with the customer service level. All platforms.

I used to love this company but lately I have been experiencing the worst service ever, to a point where I chose a different tracking company for my Motorcycle, I had a car that I was using CarTrack as my tracker from October 2020. last year 2023 July 31st I got involved in an accident where I was chased by some car. I pressed the panic button after the Crash, I did receive the call it was only just a check up. The car was a write of so I did need the tracker anymore🤷🏽♂️, So when I called to cancel they told me about the 36 months contract that I wasn’t aware of, and I did explain to them that I was involved in an accident, It is an unforeseen therefore I asked grace as I was only left with 2 months and that did not happen. so I got to a point where I agreed to their terms but they charged me even after October. And I reversed that transaction that’s when they started calling the convinced me that I was due for that payment and that my contract is cancelled. Now I recently bought a new car And I wanted to get a tracker for the Car, Stupid me still gave them a chance. Now I am being charged twice and when I call in I am told I have 2 contracts.🤷🏽♂️ the old one was not cancelled.