BM
Buhle M

1 reviews | Active since Dec 2024

13 Jan 2025, 10:11

Not happy with cartrack

I had car track since I bought my car in 2018, paid them for 3 years. Within my 3rd year sometime in 2022 a lady called me selling cartrack to me and I said I am on cartrack already, she asked me how long have I been with cartrack I said just over 3 years. She told me something that shocked me that am I aware after the 2 year contract that I have with cartrack I must renew it otherwise even if my car is ****** they won’t recover it as I am not covered anymore. Then I said to the lady cancel my contract then because I will not renew it because no one told me that after 2 years of paying I must renew otherwise I won’t be covered. Last year I started receiving calls from cartrack asking me to pay and I have been singing the same song to them telling them what I told the lady after she told me I am not covered. Now they threatening me sending me a message if I don’t pay they will sequestrate my car. They need to fix this

0
Replies (1)
Cartrack
Cartrack's reply13 Jan 2025, 10:15
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team