not happy client

Good day All Please note that I have not received any feedback regarding the below email send yesterday. Kindly note that I was willing to settle this frustrating account with cartrack as per the SMS send to pay R1274, but now when I contact your account department day after receiving the notification suddenly now I had to pay R2974, is this a reap off or what? Worse after paying off the R2974 I received a call from Lebo confirming payment received and she transferred me to cancellation dept to request closer of account. I spoke to some lady confirming that account cant be cancelled immediately as the other debit order will still go off. Please keep in mind that I have send an email in March to cancel cartrack but no one acknowledged my request and I feel it unfair for me to pay such a large amount of amount. Reason I paid is because I’m in a FAIS role which I did not want this to reflect negatively toward me and risk my job. Cartrack should have only calculated their only till march and allow me to live freely since I do have proof of account closer. I want to escalate this matter to higher superiors as I believe I was treating unfairly and reaped off as customer. I’m demanding this matter to be attended urgently and confirmation letter that this account is closed. Please do your calculations correctly and reimburse me of what is right for me. Attached are the emails send in march to request cancellation, two sms with different amounts and proof of payment Regards P