Not good for your pocket

Dear Cartrack Team,

I am writing to formally follow up on your response dated 29 December 2025 to my public post regarding my declined claim.

In your reply, you indicated that the matter would be investigated and clarified. However, to date, I have not received any further communication, feedback, or outcome regarding this investigation. The lack of follow-up is concerning, particularly given the seriousness of the matter and the distressing circumstances surrounding my claim.

As outlined previously, I have been a loyal Cartrack client since 2018 and have consistently maintained my payments. I submitted clear bank statements and proof showing that the debit order in question was successfully processed. Despite this, the claim was declined, and the explanations provided have remained inconsistent with the evidence supp****.

What is most disappointing is not only the delay in providing feedback, but the continued absence of accountability and meaningful engagement after you publicly acknowledged the issue. This matter involves a traumatic incident, and timely, transparent communication should be a priority.

I kindly request:

A written update on the status of your investigation

Clear reasons supporting your position, aligned with the evidence submitted

A realistic timeframe for final resolution

Please note that due to the ongoing lack of response, the matter has already been escalated to the Motor Industry Ombudsman of South Africa (MIOSA) for independent review.

I trust that Cartrack will now treat this matter with the urgency and professionalism it deserves.