Not even worth 1 starl

I was forced by my insurance providers to use Cartrack however I have struggled with this company from day 1, from installing the wrong tracking unit resulting in getting phone calls and “power alerts” messages everytime I turn off the ignition of my vehicle, and struggling for 3 months to fix their mistake to having a tracking unit failing after 9months. After reporting the unit the matter was “escalated” and didn’t hear from cartrack for 3 more months and by then testing and confirming that the unit is not responding. When a booking was finally made and a technician sent out to do the repairs, they stated that I will need to pay R600 as it is out of warranty. I refused to pay this amount and told the technician and call centre agent that I reported the unit well within the 1 year warrenty and they opted to wait untill the warranty lapsed before booking the repairs. They cancelled the booking and the technician left without replacing the faulty unit and again just said “the matter will be escalated”

My unit stopped working on 10 May 2022 and till today cartrack hasn’t replaced the faulty unit. I stopped paying at this point but now I only get phone calls from the accounts department and never the repairs department and with every review I read on Hellopeter they all get the same response of: “ Good day, Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards The Cartrack Team “

This response is just a copy and paste from a useless, outdated company whose job can be done by any smartphone on the market.

I have been with Cartrack for 14 months with my tracker only working for a period of 2 months but still I am forced to pay.