MB
Marcel B

1 reviews | Active since Sept 2012

04 Mar 2025, 15:37

Not cartrack but rather MONEYTRACK!!!

My due date for payment is only on the SEVENTH as I am paying with my SASSA payment that I am getting tomorrow. However i have already received several messages and phone calls requesting payments. I asked the last person who phoned me, if she could see that I have scheduled my payments for after the 7th since I am waiting for my SASSA payment to get paid out. Then she states that yes she can see that I have a payment schedule for the 7th so she wpuld just like to schedule this payment to ensure that it does go through. WHY WOULD YOU START SENDING MESSAGES ON THE 1st OF THE MONTH IF THE DUE DATE IS THE 7th? THEN WHY DO YOU PHONE FOR DEMAND STILL ABOUT 4 DAYS AHEAD OF TIME WANTING TO SCHEDULE PAYMENT???? This is NOT ON! I am SO HAPPY that I have removed my bank details from them so that they can no longer like they did in the past just take out any amount of monwy out of my bank account at any time they want! They have once deducted a month’s premium despite me paying 2 months premiums in the same month.

0
Replies (2)
Cartrack
Cartrack's reply04 Mar 2025, 15:43
Official
Good day,
 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
 
Kind regards
The Cartrack Team 

MB
Marcel B's update06 Mar 2025, 13:35
Reviewer Update
Apparently your words holds no water. My due date is only tomorow,, however I have already made a payment yesterday.Now why o why are you STILL PHONING, SMS'ING and EMAILING me threatening messages???? It is TOTAlY uncalled for and unwanted.And NO ONE at Cartrack seems to want to take responsability for this. Why am I being targeted by your harassing messages? You must maybe start to include this in your messages as it seems to be part of your "service"

I demand to speak to someone "Higher up in the food chain" as I am now tired of this matter. This is bordering on enough to allow me to contact my lawyer regarding a case of harasment. Please I want to sort this matter out within the next couple of days for once and for all.