not a happy client

on the 12-12-2022 i called cartrack to cancel my contract i spoke to Gontse because i don't have the car it was in an accident i was told about a cancelation fee that i don't understand because now i don't have a car what will they be tracking. i called them again today 21-12-2022 they don't have my recording because this agent Gontse is on leave and my recording was send to her today i spoke to Kamogelo Portia and they all hanged up on me i spoke to lee then he got me the manager by the name of Kim she told me she will get the recording from Gontse email they called today at 15:10 i spoke to molebogeng that just hang up the phone on me because they cant give me my recording for 10 days they now just want to debt my account please do use this service if someone buys my car i will be tracking them in this case what am i paying for **** this