KM
Karabo M

1 reviews | Active since May 2020

28 Jan 2025, 16:27

Nonsense

Hai hai hai you know what’s Metlholo? Car track for you. I cancelled on the 9th of November but they still debited in December. I further cancelled on WhatsApp in December but they still debited in January. I keep getting countless mails from them. The customer care manager Siphesihle promised to sort the issue out to no avail! Am I being forced to continue with this contract? I provided sceeenshots of the WhatsApp but still nothing. How *********** are these people? I called yesterday to ask for their complaints department as the ombud needs to see I have complained before taking the matter to them and they told me they don’t have a complaints department . Is this why this company is unruly cos they don’t have compliance at all or respect to the law?! If this is not sorted by tomorrow I am taking further actions. What a joke

0
Replies (1)
Cartrack
Cartrack's reply28 Jan 2025, 16:35
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team