Nonsencial company filled with mediocre

It is with great disappointment to express the negligence and utter disrespect recieved from Cartrack as a loyal customer since 2017. One Friday morning dated (19/03/2021) my car was tempered with. The so called control room employees failed to call me nor my respective close family to notify me that my cars battery was being tempered with. It is only minutes later when the ******** got away with deactivating my battery to ensuring my alarm won't alert me, then finally getting hold of my goods (sound system installed) they decided to sent an sms. What happened to the procedure of calling the client once power cut is detected? What due diligence to this people follow as they themselves allow ********* to get away with our goods with their failure to alert. I then called them only to be told we tried calling you including the other 2 contacts and phones where off. Funny enough none of us recieved their call, nor till today where they able to provide me with substantial proof that they attempted to contact me. Fast forward later on that day I bought a battery for my car the moment power went on alarm rang they didn't bother to call me. Thus I called them 30 min later to inquire as to why they didn't call me, allegedly my car was booked for maintenance, something they didn't notify me of. Had the unforseen happened and my car got ****** on that day who would have been at fault? Yet I'm paying them for their incompetence and not just for one car but 3 for them to disrespect me like this and render my assets as though they where just part and parcel of some free contract, shows just how lousy and *********** they truly are. I'm just gatvol with this company, they are the reason most cars are not being retrieved and should be held accountable for the failures they put us through. (Nkateko from control, the guy who couldn't even answer to the basic procedure followed in terms of power failure, instead if working they feel like they are in honeymoon nxa)