MB
Madaleen B
1 reviews | Active since Aug 2017
25 Mar 2022, 10:20
NON RESPONSIVE
I have been trying to get hold of Cartrack since 22/03/2022. Emails to the email address on their website bounces back. The contact us function on the Cartrack Application does not work. I have logged queries on their website and have had no response. I have enquired via messenger on their Facebook page and have been promised that customer care will contact me, it is now 25/03/2022 and I have had NO FEEDBACK.
If this is their response rate, how long will it take for them to actually search for a vehicle after it is ******???
Helpful (0)
Replies (4)0
Replies (4)
Cartrack's replyOfficial
25 Mar 2022, 10:52Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Cartrack's reply25 Mar 2022, 10:52
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
MB
Madaleen B's updateReviewer Update
28 Mar 2022, 16:37Feedback on my Cartrack complaint:
I spoke to Minette of Cartrack and she did her best to convince me to give them a chance. I was phoned by Thabang and he was clued-up and identified the problem with the installed device.
However, I received a call this morning to book a service, I gave the lady my work address, she asked me whether they need to go to my home address. I repeated to her that I work during the day and that they should use my work address, I gave it to her again. She then asked my for my work address and I repeated it once again, she again asked my for my work address and I just decided I'm wasting my time repeating my address like a parrot to a person with no comprehension of what I'm telling her.
The level of customer care after you've had your device fitted is shocking to say the least! That is if you can get hold of them! Took me 4 days.
STAY AWAY FROM CARTRACK!
I spoke to Minette of Cartrack and she did her best to convince me to give them a chance. I was phoned by Thabang and he was clued-up and identified the problem with the installed device.
However, I received a call this morning to book a service, I gave the lady my work address, she asked me whether they need to go to my home address. I repeated to her that I work during the day and that they should use my work address, I gave it to her again. She then asked my for my work address and I repeated it once again, she again asked my for my work address and I just decided I'm wasting my time repeating my address like a parrot to a person with no comprehension of what I'm telling her.
The level of customer care after you've had your device fitted is shocking to say the least! That is if you can get hold of them! Took me 4 days.
STAY AWAY FROM CARTRACK!
MB
Madaleen B's update28 Mar 2022, 16:37
Reviewer Update
Feedback on my Cartrack complaint:
I spoke to Minette of Cartrack and she did her best to convince me to give them a chance. I was phoned by Thabang and he was clued-up and identified the problem with the installed device.
However, I received a call this morning to book a service, I gave the lady my work address, she asked me whether they need to go to my home address. I repeated to her that I work during the day and that they should use my work address, I gave it to her again. She then asked my for my work address and I repeated it once again, she again asked my for my work address and I just decided I'm wasting my time repeating my address like a parrot to a person with no comprehension of what I'm telling her.
The level of customer care after you've had your device fitted is shocking to say the least! That is if you can get hold of them! Took me 4 days.
STAY AWAY FROM CARTRACK!
I spoke to Minette of Cartrack and she did her best to convince me to give them a chance. I was phoned by Thabang and he was clued-up and identified the problem with the installed device.
However, I received a call this morning to book a service, I gave the lady my work address, she asked me whether they need to go to my home address. I repeated to her that I work during the day and that they should use my work address, I gave it to her again. She then asked my for my work address and I repeated it once again, she again asked my for my work address and I just decided I'm wasting my time repeating my address like a parrot to a person with no comprehension of what I'm telling her.
The level of customer care after you've had your device fitted is shocking to say the least! That is if you can get hold of them! Took me 4 days.
STAY AWAY FROM CARTRACK!
MB
Madaleen B's updateReviewer Update
02 Apr 2022, 07:36Cartrack arranged to have the device sorted out by a technician on31/03/2022.
On Friday, 01/04/2022 I checked the position on my Cartrack App at around 15:18, just to see that the position was last updated at 14:05. Thus the device is still not working properly and still losing connection.
I took a screenshot and sent it via FB messenger and emailed it to Minette (the so called MD of Cartrack).
This morning I received a call from Thabiso, I told him that I want the device removed and the contract cancelled and that he needs to take it up with Minette. Thabiso said he did not know about such a person in his company. I hanged up.
I DO NOT WANT TO ARGUE WITH *********** STAFF!!!.
Thabiso then phoned back and insisted on me telling him who Monique was, I repeated MINETTE 5 times and realized that I'm not getting through. Had to ask him a couple of times what his name was before he gave it to me.
All I actually wanted was s device that works and the SERVICE I PAY FOR. Cartrack apparently can not deliver that service and now I'm stuck having to deal with the frustration of having to talk to people who have no idea about what is going on in their company.
TO ALL PROSPECTIVE CUSTOMERS - AVOID THE HEADACHE OF DEALING WITH COMPLETE AND UTTER INCOMPETENCE - READ GOOGLE REVIEWS AND HELLO PETER BEFORE YOU DECIDE TO DEAL WITH CARTRACK!!!!
On Friday, 01/04/2022 I checked the position on my Cartrack App at around 15:18, just to see that the position was last updated at 14:05. Thus the device is still not working properly and still losing connection.
I took a screenshot and sent it via FB messenger and emailed it to Minette (the so called MD of Cartrack).
This morning I received a call from Thabiso, I told him that I want the device removed and the contract cancelled and that he needs to take it up with Minette. Thabiso said he did not know about such a person in his company. I hanged up.
I DO NOT WANT TO ARGUE WITH *********** STAFF!!!.
Thabiso then phoned back and insisted on me telling him who Monique was, I repeated MINETTE 5 times and realized that I'm not getting through. Had to ask him a couple of times what his name was before he gave it to me.
All I actually wanted was s device that works and the SERVICE I PAY FOR. Cartrack apparently can not deliver that service and now I'm stuck having to deal with the frustration of having to talk to people who have no idea about what is going on in their company.
TO ALL PROSPECTIVE CUSTOMERS - AVOID THE HEADACHE OF DEALING WITH COMPLETE AND UTTER INCOMPETENCE - READ GOOGLE REVIEWS AND HELLO PETER BEFORE YOU DECIDE TO DEAL WITH CARTRACK!!!!
MB
Madaleen B's update02 Apr 2022, 07:36
Reviewer Update
Cartrack arranged to have the device sorted out by a technician on31/03/2022.
On Friday, 01/04/2022 I checked the position on my Cartrack App at around 15:18, just to see that the position was last updated at 14:05. Thus the device is still not working properly and still losing connection.
I took a screenshot and sent it via FB messenger and emailed it to Minette (the so called MD of Cartrack).
This morning I received a call from Thabiso, I told him that I want the device removed and the contract cancelled and that he needs to take it up with Minette. Thabiso said he did not know about such a person in his company. I hanged up.
I DO NOT WANT TO ARGUE WITH *********** STAFF!!!.
Thabiso then phoned back and insisted on me telling him who Monique was, I repeated MINETTE 5 times and realized that I'm not getting through. Had to ask him a couple of times what his name was before he gave it to me.
All I actually wanted was s device that works and the SERVICE I PAY FOR. Cartrack apparently can not deliver that service and now I'm stuck having to deal with the frustration of having to talk to people who have no idea about what is going on in their company.
TO ALL PROSPECTIVE CUSTOMERS - AVOID THE HEADACHE OF DEALING WITH COMPLETE AND UTTER INCOMPETENCE - READ GOOGLE REVIEWS AND HELLO PETER BEFORE YOU DECIDE TO DEAL WITH CARTRACK!!!!
On Friday, 01/04/2022 I checked the position on my Cartrack App at around 15:18, just to see that the position was last updated at 14:05. Thus the device is still not working properly and still losing connection.
I took a screenshot and sent it via FB messenger and emailed it to Minette (the so called MD of Cartrack).
This morning I received a call from Thabiso, I told him that I want the device removed and the contract cancelled and that he needs to take it up with Minette. Thabiso said he did not know about such a person in his company. I hanged up.
I DO NOT WANT TO ARGUE WITH *********** STAFF!!!.
Thabiso then phoned back and insisted on me telling him who Monique was, I repeated MINETTE 5 times and realized that I'm not getting through. Had to ask him a couple of times what his name was before he gave it to me.
All I actually wanted was s device that works and the SERVICE I PAY FOR. Cartrack apparently can not deliver that service and now I'm stuck having to deal with the frustration of having to talk to people who have no idea about what is going on in their company.
TO ALL PROSPECTIVE CUSTOMERS - AVOID THE HEADACHE OF DEALING WITH COMPLETE AND UTTER INCOMPETENCE - READ GOOGLE REVIEWS AND HELLO PETER BEFORE YOU DECIDE TO DEAL WITH CARTRACK!!!!
MB
Madaleen B's updateReviewer Update
02 Apr 2022, 19:1902/04/2022 The last time the tracking device from Cartrack updated my location was around 17:00 yesterday. This after their best technician, according to Minette van Dalen, fixed it. Thabiso phoned me this morning after I again complained. I asked him to take at up with MD, Minette, he told me that there is no one by the name of Minette at the company. He phoned back to ask me who Monique was and became quite abrasive, he also at first refused to give me his name. I ended the call after telling him 5 times Minette and not Monique! I then spoke to Terry this morning and it was arranged that we will discuss the matter on Monday. Now they have their utterly *********** call centre staff phoning me the whole time!!!! They have managed to get me so angry at them that I will take this to the ombud!
MB
Madaleen B's update02 Apr 2022, 19:19
Reviewer Update
02/04/2022 The last time the tracking device from Cartrack updated my location was around 17:00 yesterday. This after their best technician, according to Minette van Dalen, fixed it. Thabiso phoned me this morning after I again complained. I asked him to take at up with MD, Minette, he told me that there is no one by the name of Minette at the company. He phoned back to ask me who Monique was and became quite abrasive, he also at first refused to give me his name. I ended the call after telling him 5 times Minette and not Monique! I then spoke to Terry this morning and it was arranged that we will discuss the matter on Monday. Now they have their utterly *********** call centre staff phoning me the whole time!!!! They have managed to get me so angry at them that I will take this to the ombud!