Non Functioning Unit

Dear Cartrack Customer Support,

I am writing to formally reiterate my request to cancel my Cartrack contract due to ongoing issues that remain unresolved despite previous communication. This is now my second written complaint, and I find myself extremely frustrated with the lack of appropriate response and the continuous harassment via calls, SMSes, and emails.

I would like to highlight that I was the one who initially identified that the tracking unit was not working and communicated this to your team three months ago. Despite this, no technician has been dispatched to assess or repair the unit. It is unacceptable that I am now being expected to pay for a service that has not been functional for months, despite my proactive efforts to resolve the issue.

It is entirely unreasonable to expect payment for a service that is not being rendered. I have made my grievances clear, and I do not accept the assumption that I am liable to continue paying for a faulty product.

Furthermore, despite my clear communication, the repeated contact attempts are intrusive and unprofessional. I urge you to respect my right to fair treatment as a customer and to stop all attempts to collect payment until this dispute is properly investigated and resolved.