AS
AMANDIA S
1 reviews | Active since Apr 2025
17 Apr 2026, 13:08
Non existent service
Absolutely redicioulasly poor service. All premiums are paid and up to date. Traded my car in and suddenly got invoiced and debited for backdated (April) invoices. And double deduction for old and new car for March. Sent numerous emails explaining why I reversed "April" debit order and requesting refund for double charges as they did not remove the old vehicle. I ended up paying for two cars en premium suddenly went up with no communication. No resolve to date. But they keep reminding me that I missed a payment(Which I reversed due to incompetence) and Absolutely no feedback on any of my numerous emails. Only automated response with a ticket number.
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Replies (2)
Cartrack's replyOfficial
17 Apr 2026, 13:40Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply17 Apr 2026, 13:40
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
AS
AMANDIA S's updateReviewer Update
17 Apr 2026, 16:21I am unfortunately not getting anywhere with your consultant. I have explained this ten different ways to no avail. First te excuse was that I did not formally in writing or telephonically requested that the old vehicle be removed. I have given proof of written request by dealership on 31 March(you added the new car so you did get the email) but never removed the old car. Now the excuse is that it was for pro-rata charges for March and April. I was only driving the new car for 1 Day in March. Now i get tripple charged? I have given proof of invoices Cartrack sent me which clearly states Premium for April on the old car and premium for April on the new car and another premium on a backdated invoice for February(that i can prove is paid) Total of R632 for one month for cartrack? For one car? You advertise R99 per month. Please let someone assist who can understand the math.
AS
AMANDIA S's update17 Apr 2026, 16:21
Reviewer Update
I am unfortunately not getting anywhere with your consultant. I have explained this ten different ways to no avail. First te excuse was that I did not formally in writing or telephonically requested that the old vehicle be removed. I have given proof of written request by dealership on 31 March(you added the new car so you did get the email) but never removed the old car. Now the excuse is that it was for pro-rata charges for March and April. I was only driving the new car for 1 Day in March. Now i get tripple charged? I have given proof of invoices Cartrack sent me which clearly states Premium for April on the old car and premium for April on the new car and another premium on a backdated invoice for February(that i can prove is paid) Total of R632 for one month for cartrack? For one car? You advertise R99 per month. Please let someone assist who can understand the math.