Non-existent service

We bought a GS1200 and the motorbike was fitted with a Cartrack tracking unit. We did a change of change of ownership and this is where the fun began. My husband emailed the Customer Services numerous times now to change the details for the bike after he re-registered it to his name - no joy. We discovered even though we did the effort to complete the form in full Cartrack did not bother to update his latest personal info on the system. So what is the purposes of these sections on the form - is it to waste our time??? How will you contact us in an emergency situation. We asked for a copy of the contract - to date we did not get it. This is now via telephone and via email. There is just no service from them at all. He asked that conversation and requests be dealt with by me - his wife - the call Centre agent called me and never bothered to call back after I told her I was busy - she must call me in 30 minutes again. So do we just pay and for what? If we knew we were going to sit with ****py service like this we wouldn't have even did the transfer.