Non existent customer service !!!

It took CarTrack 3 weeks to finally assist me ... After they installed the unit , I realised that they got my registration wrong for my app and installation certificate. App isn't tracking my car and their customer service is putrid to say the least. I should have signed up with Tracker instead. Now I'm bind my a contract with a company that clearly has management issues internally and it reflects on the type of service they give. No sense of urgency and non existent customer care.