KM
Kurt M
1 reviews | Active since Oct 2014
12 Jan 2023, 17:36
Non-existent after sales support
its been only a month that i registered a fleet of 10 vehicles with them. I logged an issue with one vehicle thats triggering false alarms everyday. All I;ve had back is what seems like automated responses to my request. I called to follow up and just got redirected from one person to another for "scheduling" only to be told they would call me. I havent received a single call. I cant imagine what I would have to deal with in an emergency if I'm already escalating just a lousy installation issue just a month in. I mean come on. This is a whole business fleet client and this is the level of support I get for my business?
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Replies (2)
Cartrack's replyOfficial
12 Jan 2023, 17:49 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply12 Jan 2023, 17:49
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
KM
Kurt M's updateReviewer Update
18 Jan 2023, 06:58I received the request for more info. I rep****. I got a call assuring me that I would get someone to come fix it. Its been 6 days since that call and still nothing. All I get are daily emails scheduling an installation repair. I am highly disappointed and would not recommend any business to use your service based on the non existant level of support. Its pointless.
KM
Kurt M's update18 Jan 2023, 06:58
Reviewer Update
I received the request for more info. I rep****. I got a call assuring me that I would get someone to come fix it. Its been 6 days since that call and still nothing. All I get are daily emails scheduling an installation repair. I am highly disappointed and would not recommend any business to use your service based on the non existant level of support. Its pointless.