Non-Existant Client Service

This must be the worst pathetic company globally. I have phoned the Menlyn branch 5 times in a row. I wanted to make an appointment for service. Fives I had to hold for more than 3 minutes for the so-called "Client Services". After call number 5 a lady who had a pathetic command of the English language called me. I told her that I want to make an appointment. She promised to transfer my call, but the phone went dead. I called the Menlyn three times after the last call - no answer at the switchboard. I get ice-cold to think what these unprofessionals would do in case of an emergency. On a scale of one to ten, I rate them to be minus 10. Pathetic.