No Technician Assigned Since 10 April, Battery Drain Continues

No Technician Assigned Since 10 April, Battery Drain Continues. I have not received feedback from Cartrack since 10 April (A month ago). Despite confirming my tracker is faulty on 10 April (Almost a month ago), Car Track has failed to allocate a technician for replacement, causing ongoing battery drain. I'm frustrated with repeated calls and empty promises.