NO SIGNAL for 2 MONTHS AND CAR TRACK DOES NOT SEE.

Car Track has not received or tested my device from 11 December 2018 and today being 11 February 2019. I noticed no testing SMS so I called to check what is wrong and consultant confirmed they cant pick up any signal. i need to add that this is my second device as first one was faulty and endless complaints I have for Car Track which should be on record. My argument is if I never called to test today and was hijacked, they would not have picked up for emergency.I will not be consoled that they were going to pay me out but what about my life? what are we paying for if for 2 months no one can see that my device is faulty. why must i pay penalty fees for cancellation? please respond and come collect your device.