No Show Installation, No Communication – Serious Concern (Cartrack)

⚠️ FORMAL CONSUMER WARNING – CARTRACK SOUTH AFRICA ⚠️ I hereby place on record my serious dissatisfaction regarding what appears to be misleading advertising, inadequate disclosure of material terms, and unacceptable service conduct by Cartrack relating to their advertised: “Road Vision Dashcam and ****** Vehicle Recovery combo from only R289 per month.” The adverti*****t prominently presents the offer as generally available to consumers. However, at no point on the visible adverti*****t are consumers clearly informed that: • the advertised pricing allegedly only applies to existing customers; • new customers may allegedly be excluded; • or that additional qualifying conditions apply. Only during a later telephone discussion was I informed that because I am NOT an existing Cartrack customer, different pricing and conditions would allegedly apply. This material information was NEVER transparently disclosed upfront. A reasonable consumer would interpret the adverti*****t to mean that the offer is broadly available as advertised. The omission of these important limitations creates serious concerns regarding: • misleading advertising; • deceptive marketing practices; • and inadequate disclosure of material terms. The situation deteriorated further during the installation process: • major delays occurred; • communication was poor; • unnecessary inconvenience was caused; • and the technician struggled extensively to get the dashcam functioning correctly. This experience reflects extremely poorly on Cartrack’s transparency, sales process and service standards. The conduct in question may constitute violations of the Consumer Protection Act (Act 68 of 2008), including: ⚖️ Section 29 – Misleading Marketing ⚖️ Section 41 – False, misleading or deceptive representations ⚖️ Section 54 – Right to timely and quality service I further note with concern that Cartrack has previously faced scrutiny involving consumer complaints and National Consumer Commission settlement proceedings relating to consumer rights and disclosure concerns. I have formally demanded:

1. Full written clarification regarding the advertised R289/R299 offer;
2. Full disclosure of all qualifying criteria and exclusions;
3. Proof that such exclusions were prominently disclosed upfront;
4. A written explanation regarding the problematic installation process;
5. Immediate corrective action and formal resolution.

Should this matter not be resolved satisfactorily, I reserve all rights to escalate this complaint further to: • The National Consumer Commission (NCC); • The Advertising Regulatory Board (ARB); • relevant consumer protection authorities; • and media investigation platforms if necessary. Consumers deserve honesty, transparency and lawful advertising practices. Regards, Mr Albert van den Heever ID: *** ***

I am posting this as a formal consumer complaint against Cartrack after ongoing technical failures, poor service delivery, unresolved Dashcam issues, repeated delays, and continued debit attempts despite disputes and cancellation discussions. From the beginning I experienced: • Faulty Dashcam/video retrieval functionality;
• Technical and installation-related problems;
• Poor communication between departments;
• Repeated postponements and broken commitments;
• Delayed and ineffective support. Due to these ongoing issues, I initially decided to cancel my services. However, acting in good faith, I later decided to give Cartrack another opportunity to resolve the matter properly. Despite this, the problems continued and no permanent resolution was provided. What is most concerning is that debit activity still continued while serious disputes and cancellation discussions remained unresolved. In my opinion, this conduct appears inconsistent with multiple provisions of the Consumer Protection Act 68 of 2008, including: • Section 14 – Consumer’s right to cancel fixed-term agreements;
• Section 41 – False or misleading representations;
• Section 54 – Right to quality service;
• Sections 55 and 56 – Right to safe, functional and good quality goods/services. I have now formally demanded: • Immediate cancellation of all agreements and services;
• Permanent closure of my account;
• Cancellation of all future debit instructions;
• Written confirmation that no penalties or collection actions will follow. Consumers should carefully consider the level of support, accountability, and after-sales service they may receive when issues arise.